gt 99 Responsible Gaming
Gaming is meant to be enjoyable — but that enjoyment should never go beyond your control. gt 99 believes every player must set their own limits. On this page you will find ways to set self-limits, signs to watch for, and how to get help when needed.
The minimum age to open an account at gt 99 and take part in any casino or betting activity is 21.
The basics of gaming
Gaming at gt 99 is meant to be an enjoyable experience — not a source of income or a solution to financial problems. Winning and losing are both a normal part of casino and sports betting. Playing within your budget is always the sensible approach.
Awareness is the foundation of responsible gaming. Keep regular track of how much time and money you are spending. Our FAQ section has detailed information on account management and setting limits.
gt 99 does not allow minors to participate under any circumstances. Any account belonging to a person under 21 will be closed immediately. Read our Terms and Conditions to learn more about the age verification process.
Remember — no betting system or strategy can fully overcome the mathematical edge a casino holds. Only bet what you can afford to lose.
Available self-limit tools
gt 99 lets you stay in control of your own gaming. You can use the tools below to restrict your account activity at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once you reach this limit, no further deposits will be accepted automatically.
Session time limit
Decide how long you will play in one sitting. When the set time is up, a warning will appear and the session will end automatically.
Bet limit
Set a maximum amount for each individual bet in advance. This is especially useful for avoiding the temptation to place large bets.
Temporary Break
Step away from gaming for anywhere from 24 hours to 30 days. You will not be able to log in to your account during this time.
Self-Exclusion
If you want to stop playing for a long period, choose a permanent or extended self-exclusion. Once this decision is made, your account will not be reactivated until at least the set period has passed.
Reality check notifications
A message will appear at set intervals reminding you how long you have been playing and what your results have been during that session.
To activate any of these tools, contact gt 99's 24/7 live chat support or send a request by email.
Warning signs
If any of the signs below appear, it is time to get your gaming back under control. Be honest with yourself.
Spending beyond your budget
You are betting with money meant for essential expenses, or you keep coming back to try to recover what you have lost.
Disrupted sleep and daily routine
Gaming is keeping you up at night and you are unable to focus on work or study.
Increased stress and anxiety
You lose your temper after losing, your relationships with family or friends are suffering, and you are hiding how much you play.
Unable to stop
You keep coming back telling yourself "just one more time" and you are unable to stick to the limits you set yourself.
Debt pressure
You are borrowing money to play or taking money from family savings without telling anyone.
Gaming is your only focus
You have lost interest in other hobbies or activities and are constantly thinking about your next bet.
Ask yourself
- Did I spend more than my set budget on gaming last month?
- After losing, did I try to place more bets to recover my losses?
- Have I hidden how much I play from family or people close to me?
- Do I feel uneasy or restless when I am not playing?
- Am I giving gaming more priority than work, study, or time with family?
If the answer to even one of these questions is yes, take a pause and talk to us. Our support team is ready to help you without judgment.
gt 99's commitments
gt 99 is not just a gaming platform — it is a responsible service. Protecting our players is our priority. On our About Us page you can see how we work to maintain a safe environment.
- Age verification is mandatory for all account registrations — no one under 21 is permitted to play.
- Personal information and transactions are protected with SSL encryption.
- Our advertising and promotions do not target minors or vulnerable individuals.
- When suspicious behaviour or problematic gaming patterns are detected, our team takes action automatically.
- Self-exclusion requests are processed within 24 hours.
- Responsible gaming tools are available free of charge and are easy to access — no reason needs to be given.
How to get help
Asking for help is a sign of strength. You can get support through any of the following — our team, family, or a professional counsellor.
gt 99 Live Chat Support
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Open live chat immediately to activate self-limits or self-exclusion.
Contact by email
As well as live chat, you can also send a message to our support team by email. Sending sensitive requests — such as closing an account — by email creates a written record.
Family and close ones
Talk to a family member or a trusted friend. They can sometimes see the situation more clearly from the outside and may be able to help.
Professional counselling services
Seeking help from a mental health professional or addiction counsellor is nothing to be ashamed of. Mental health services in Bangladesh are becoming more accessible.