FAQ
gt 99 FAQ — Withdrawal, Account and Bonus
The most common questions that come up when playing at gt 99 — withdrawing money, customer support, account management and bonus terms and conditions — are answered in detail on this page. Whether you are new or a long-standing member, this FAQ page will be useful to you. 21+
Table of Contents
Withdrawal
Here you will find answers to the most frequently asked questions about withdrawing money to bKash, Nagad or Rocket. Log in to gt 99 here to submit a withdrawal request at any time.
Yes, gt 99 has no fixed time limit for withdrawals. Night, early morning, Friday or Saturday — you can submit a withdrawal request at any time. Once the request is processed, the money generally reaches your bKash, Nagad or Rocket wallet within 1 hour. Processing may take a little longer on weekends or at night, but the service remains available.
A withdrawal request showing "Pending" means it is still being verified or processed. gt 99 normally completes requests within 1 hour. If it takes longer than 1 hour, contact support directly via live chat or email. Delays usually happen when account details are incomplete or the wallet number does not match.
No. For security reasons, gt 99 only processes withdrawals to the mobile wallet that is registered on the account and is in the player's own name. Whether you withdraw via bKash, Nagad or Rocket, the wallet must be in the account holder's own name. This helps prevent fraudulent activity.
A withdrawal request from gt 99 to bKash is normally completed within 1 hour. The same timeframe applies to Nagad and Rocket. Once the request is approved, you will receive a transaction notification in the bKash app. If there is a delay for any reason, let us know via 24/7 live chat.
The minimum withdrawal amount at gt 99 is ৳800. Withdrawal requests below this limit will not be accepted. This minimum applies equally to all three methods — bKash, Nagad and Rocket. If your balance is below ৳800, wait until you reach the minimum before withdrawing.
gt 99 supports bKash, Nagad and Rocket for both deposits and withdrawals. However, the wallet number used for withdrawal must match the number saved on your account. Withdrawing via the same method you deposited with is the most convenient option, but you can withdraw to any wallet registered on your account.
Customer Support
If you run into any trouble, the gt 99 support team is always there to help. You can also contact support for any questions about responsible gaming.
Yes, the gt 99 support team assists in both Bengali and English. Players from Bangladesh can easily reach out via live chat or email in Bengali. There is no need to worry about the language — write your question in Bengali and the support team will reply in Bengali.
gt 99 has two support channels: 24/7 live chat and email support. Live chat provides immediate assistance — a conversation usually starts within a few minutes. Email is suitable for sending detailed information, screenshots or documents. Both channels accept Bengali and English.
Having the following details ready before contacting support helps resolve issues faster: your gt 99 username, registered mobile number, a brief description of the problem, the relevant transaction ID (if available), and the date and time the issue occurred. If you have a screenshot, send it via email — it will help support understand the problem more easily.
gt 99 live chat and email support are available 24 hours a day, 7 days a week. There are no restrictions for nights, early mornings, Eid or weekly holidays. For urgent issues, contact live chat directly, as that is where you get the fastest response.
The gt 99 email support team actively monitors the inbox. Straightforward questions are answered promptly. Complex matters or cases requiring document verification may take a little longer, but the team always responds. If you need an immediate resolution, choose live chat.
Account and Login
From opening a new account to recovering a password — answers to questions about your gt 99 account are provided here. An active account is also needed to access the benefits of the gt 99 VIP programme.
If you need to change registered details on your gt 99 account, you must contact the support team directly. For security reasons, important information such as your name or mobile number cannot be changed on your own — the support team will update it after verifying your identity. Have relevant proof of identity ready.
On the gt 99 login page, click the "Forgot password?" option. You can set a new password by verifying an OTP sent to your registered mobile number or email. If that method does not work for any reason, contact support via chat — they will assist you.
To open an account at gt 99, you need an active mobile number, a bKash/Nagad/Rocket wallet in your own name, and a minimum age of 21. Enter accurate details in the registration form, as your name and wallet are checked against each other at the time of withdrawal. Only one account can be opened per mobile number.
A gt 99 username is generally between 6 and 15 characters and can use letters and numbers. To make your password strong, mix uppercase and lowercase letters, numbers and special characters. Avoid easily guessable passwords (such as "1234" or your date of birth) — this is important for the security of your account.
No, each player is allowed only one account at gt 99. If multiple accounts are found on the same device or in the same person's name, both accounts may be suspended and bonuses may be cancelled. Even when a family device is shared, each person must have their own separate mobile number and wallet.
Bonus Terms and Conditions
Questions about the gt 99 welcome bonus and other offers? Learn these rules before using a bonus in slot games or any other section.
After opening a new account, gt 99 automatically gives a 150% bonus on the first deposit, up to a maximum of ৳15,000. Example: depositing ৳1,000 gives you ৳1,500 in bonus, making your total balance ৳2,500. A 20x wagering requirement must be met before withdrawing the bonus — meaning ৳30,000 in bets is required for a ৳1,500 bonus.
Each bonus at gt 99 has a specific validity period. If wagering is not completed within that period, the incomplete bonus may expire. For exact validity details, check the applicable terms and conditions at the time of claiming the bonus, or ask the support team. To learn more about the rules and conditions, read the Terms and Conditions page.
Yes, in some situations it is possible to cancel an active bonus through the gt 99 support team. However, cancelling a bonus generally also cancels any winnings earned from it. Consider carefully before cancelling a bonus and consult support — they will explain the process clearly.
The wagering requirement for the gt 99 welcome bonus is calculated based on the bonus amount — not the deposited amount. Example: if you receive the maximum ৳15,000 bonus on a ৳20,200 deposit, the wagering requirement is ৳15,000 × 20 = ৳3,00,000. Every valid bet placed counts toward this total. Not all games contribute to wagering equally — check with support for details.
No. The gt 99 welcome bonus is available only once per account — on the first deposit only. It is a special offer for new members. To receive bonuses repeatedly, you can use gt 99's other offers such as the weekly recharge bonus, slots festival, or cricket season bonus.
While a bonus is active, amounts earned from the bonus generally cannot be withdrawn until the wagering requirement is completed. However, different rules may apply to your own deposited funds. Ask support for accurate information, or read the applicable terms and conditions carefully when claiming a bonus.
Still have questions? We are ready to help
If your question was not answered above, gt 99's support team is always available to assist you directly. Contact us anytime via live chat or email — Bengali is perfectly fine.
24/7 Live Chat
Visit the gt 99 website and click the live chat icon. Instant support is available in Bengali or English, 24 hours a day, 7 days a week.
Email Support
Contact us by email for detailed issues or with screenshots. gt 99 support email: [email protected] — both Bengali and English are accepted.